Case
From June 28, 2025, the European Accessibility Act (EAA) will come into effect across Europe. Its aim is to make digital services, technology, and essential everyday services more accessible — including ATMs, e-books, online shops, and public transport systems.
Task
In preparation for this transition, DHL commissioned me to design a new interface for their next-generation parcel station terminals. This project involved developing a new visual system and its tokenization, redesigning all screen components, and optimizing the overall user flows (send, pick up, shopping, payment) for improved accessibility and usability.
Accessibility
The primary challenge was ensuring that the terminal panels were accessible to all BFSG personas like wheelchair users, blind individuals, visually impaired users, individuals with limited technical skills, older adults, those with limited speaking abilities, cognitively impaired individuals, and users prone to seizures.
To achieve this, special care was taken to place the navigation in the lower half of the screen and ensure the interface was bold, straightforward, self-explanatory, and screen reader-friendly. Furthermore, all elements were designed with high contrast and provided in multiple sizes.
